Use AI to Answer a Customer's Question

Use free AI to answer customer questions clearly and correctly, using only the facts you have. First you'll ask AI one quick question. Then you'll answer a customer who asks four things at once, spot the problems in an AI reply, and fix it.What you'll needA web browser.A free account for the AI tool the course uses. This course uses Gemini, with a Google account.Somewhere to save your work, like a text document.On a Mac? You can use OOMU instead, a free Mac app that runs AI right on your computer.What you'll learnOne pattern you can use for almost any task:Give it the facts → tell it the job → say what to avoid → check its answer.You'll learn to catch the four mistakes AI makes most: wrong numbers, wrong facts, promises you can't keep, and confident guesses.What you'll finish withA checked, friendly reply to a real-looking customer message.Time: about 25–30 minutes, at your own pace. Free. No earlier course needed.

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