Use free AI to write a calm, helpful reply to an upset customer. First you'll ask AI to say sorry the right way. Then you'll write a full reply using a real refund policy, spot the problems in an AI-made reply, and say no kindly.What you'll needA web browser.A free account for the AI tool the course uses. This course uses Gemini, with a Google account.Somewhere to save your work, like a text document.On a Mac? You can use OOMU instead, a free Mac app that runs AI right on your computer.What you'll learnOne pattern you can use for almost any task:Give it the facts → tell it the job → say what to avoid → check its answer.You'll learn to say sorry without guessing the cause, check the dates against your policy, avoid asking for what the customer already sent, keep AI from offering things your business doesn't, and never say something happened when it hasn't.What you'll finish withA checked complaint reply, a way to say no kindly, and the habit of checking every promise before you send.Time: about 25 minutes, at your own pace. Free. No earlier course needed.
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